TERMS AND CONDITIONS

PEST CONTROL TREATMENTS

  1. It is the customers’ responsibility to keep animals and children away from rodenticides and insecticides.
  2. If we are not able to carry out treatments because customers have not prepared for our visits, then we may charge a call-out fee.
  3. If we cannot access the property at the arranged time to carry out the treatment, for example because nobody is in, then we may charge a call-out fee.
  4. While we are always very careful when working in customers’ homes and businesses, customers should take reasonable steps to protect their property before a visit. For example, remove valuable or breakable items if you think they may be at risk during treatment.
  5. If you are unable to keep an arranged appointment, it’s your responsibility to contact us to monitor or safely remove any poisons that have been left on your premises.
  6. Bait boxes will be removed after the treatment is completed, unless specified by the pest control expert.
  7. Bait boxes and traps remain the property of Organic Lawn.
  8. In the highly unlikely case of accidental poisoning, please seek urgent medical attention, or in the case of animals a vet.
  9. Please ring us on 07796 340742 if in any doubt about the treatment carried out or the poison used.
  10. We hope you’re satisfied with our service. However if for any reason you’re not then please make complaints by phone within 48 hours of the initial treatment, and in writing within one week.
  11. The safe use of pesticides and rodenticides in the UK is covered by statutory controls. By law, all operators must be adequately trained and carry out a specific hazard/risk assessment before they use any pesticide and rodenticide. All pesticides and rodenticides must be used in accordance with approvals granted by government ministers following independent assessment by expert scientists.

LAWN TREATMENTS

  1. The price agreed at the estimate should be paid within seven days once the work is completed.
  2. Organic Lawn will carry out and complete the agreed work in a good and workman-like manner.
  3. Organic Lawn will carry out the work while soil and weather conditions are suitable for the relevant operations.
  4. Organic Lawn will use machinery and tools suitable for the site conditions and the work to be carried out.
  5. The Client shall notify Organic Lawn of any hazards or obstructions on the site prior to the submission of a quotation.
  6. Organic Lawn will take all reasonable steps to minimise environmental disturbance, nuisance and pollution. Noise may however be unavoidable due to the operation of machinery.
  7. Organic Lawn will carry out a site risk assessment and ensure that all applicable health and safety regulations are met.
  8. Organic Lawn would like to make it clear that while our organic based fertilisers are in the manufacturer’s words ‘safe for children and pets’ it is not advisable for children or pets to eat any garden fertilisers.
  9. Unless otherwise specified in the quotation, Organic Lawn is not responsible for the irrigation/watering of planted material/lawns and does not accept any liability for the loss of planted material/lawns due to lack of irrigation/watering or adverse weather conditions.
  10. All original designs, drawings, specifications, photographs and any other written material produced by Organic Lawn shall remain the property of the Company.
  11. Organic Lawn shall not be liable for any delay or failure to perform any of its obligations, if the delay or failure results from events or circumstances beyond its reasonable control: this to include but not limited to, Acts of God, strikes, accidents, war, fire, breakdown of plant or machinery, shortage or unavailability of materials, adverse weather conditions or adverse or difficult site conditions.